This Privacy Policy applies to all personal information collected by Kegoo Beauty via the website located at www.kegoobeautycom.au or any sign up forms.
- What is "personal information"?
- The Privacy Act 1988 (Cth) currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:
- whether the information or opinion is true or not; and
- whether the information or opinion is recorded in a material form or not.
- If the information dosen’t reveal your identity or allow your identity to be determined, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.
2. What information do we collect?
The kind of personal information that we collect from you may vary on how you use the website. The personal information which we collate and hold about you may include: email, address, name, phone number, address.
3. How we collect your personal information
- We may collect personal information from you whenever you input such information into the website. Either via Sign Up Forms or opting in to communication (Email & Text messaging) at the time of checkout or through the contact us section.
- We also gather cookies from your computer which allows us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
4. Purpose of collection
- The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
- We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
5. Email & SMS Marketing Terms and Conditions
By subscribing to our email or SMS communications, you agree to the following terms and conditions:
- Consent to Receive Communications
By providing your email address and/or mobile number, you consent to receive marketing communications from us, including updates on new products, exclusive discounts, and other promotional content. You will only receive Emails & SMS messages if you have explicitly opted in via a Sign Up Form or at checkout by leaving a checkbox selected.
- Opting Out
- Email Opt-Out: You can unsubscribe from email communications at any time by clicking the "unsubscribe" link in the footer of our emails or by contact us on the webpage.
- SMS Opt-Out: To stop receiving SMS messages, reply "STOP" to any SMS we send, or contact customer service. Message and data rates may apply.
- Information Usage
We value your privacy and are committed to protecting your personal information. Your contact details, including email and mobile number, will be used in accordance with our Privacy Policy link, which outlines how we collect, store, and manage your data.
- Frequency of Messages
We strive to keep our communications relevant and respectful at all time. You can expect regular updates, no more than 1 Emails Monthly, unless special promotions are underway. SMS messages will only be sent occasionally, and only for important updates or special offers.
- Third-Party Services
Our email and SMS marketing may be managed through third-party providers. Your data may be securely stored on servers used by these providers solely for the purpose of managing our communications.
- Abandoned Cart Reminders
If you begin but do not complete a purchase, we may send you a reminder via email. about your cart.
- Updating Your Preferences
You may update your email and SMS subscription preferences through contact us on the webpage.
6. Access and correction
Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.
- Complaint procedure
- If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by COO and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, take appropriate action according to our agreed decision in consultation with you. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.